TERMS OF SALE
These terms contain important information about the ordering, processing and purchase of products available through this website.
ORDERING AND PAYMENTS
By placing an online order via this website, You are making an offer to purchase the products for the price specified on this website (plus any shipping and delivery fees).
You agree to pay the price and any applicable shipping and delivery fees. Payment must be made at the time of submitting the online order. This website accepts payment using Visa, MasterCard, American Express, PayPal only. You warrant that You are an authorised user of the credit card, PayPal account used to complete payment. By paying or attempting to pay for products available through this website, You agree that you have not engaged in any fraudulent conduct or contravened any law.
All online orders submitted through this website are subject to confirmation and acceptance by Partoon. Partoon reserves the right to reject or cancel your online order for any reason, at any time prior to dispatch of the products. Once we receive your online order, You will receive an email order confirmation. Your receipt of an order confirmation does not signify Partoon acceptance of your online order but is simply a confirmation that we have received your order. If Partoon rejects an order, You will be notified via email as soon as reasonably practicable and any payment made by You for that order will be refunded.;
All online orders must be paid in full immediately upon entry into the Agreement.
CANCELLING AN ORDER
Once your order has been placed, our warehouse team will begin to process and ship your order out as soon as possible. If you are wanting to cancel an order, please contact our customer service team as soon as possible after it has been placed. As we process and ship orders daily, we cannot guarantee that the request can be made.
CORRECTION OF ERRORS
We have made every attempt to display products and product information on our website as accurately as possible. Occasionally there may be information on this website that contains errors, inaccuracies or omissions relating to a product description, product image, pricing, promotion, special offer or availability. Partoon reserves the right to correct any errors, inaccuracies or omissions and to change or update or cancel orders at any time without prior notice.
PRICING
Prices displayed on this website may change in the event of price changes or pricing errors on this website without prior notice to you. If Partoon requests payment for increased prices, then you may reconfirm your order at the correct price or cancel the order with no more to pay.
Sale pricing: Sale prices are not available in all regions. All sale pricing is at the discretion of Partoon. For local prices and stock availability to your country please ensure you have selected your correct shipping country in the top right corner of the website.
AVAILABILITY
Whilst we try to ensure that the stock presented to You on this website is accurate and available to purchase, please note that on rare occasions some stock discrepancies may occur. If a purchase has been made for an unavailable item and your order cannot be fulfilled, You will be notified via email as soon as possible and be offered a suitable replacement, a credit note or a full refund by Partoon.
DELIVERY
Risk of loss or damage to any products purchased on this website will pass to You on delivery to your nominated address. When submitting an online order on this website, it is your responsibility to ensure that contact, shipping and order details are entered correctly.
Please see our Shipping & Returns page for further information.
RETURN POLICY
All sales are subject to our Returns Policy. Please see our Shipping & Returns page for further information.
FAULTY POLICY
Every product we send out is initially quality controlled, however if you have received a product with a manufacturing fault Partoon will replace the item or refund the cost as long as it has been returned within 30 days of purchase date. Please contact our customer care team as soon as possible after receiving your order so we can guide you through the next steps and returns process. Please provide our team with photos clearly showing the defect or fault and a brief description for a preliminary assessment.
If the product is confirmed to be faulty, Partoon will replace the item (subject to stock availability) or refund the price paid for the faulty item by You to your original payment method. If the product is found not to have a defect or fault, the product will be shipped back to you.
If in our reasonable opinion, the item has become of unacceptable quality due to wear and tear in the course of normal use, misuse or failure to use in accordance with product care instructions, then this does not constitute a defect or fault.
GIFT CARDS
Gift Cards purchased through partoon.co may only be redeemed on this website. Gift Cards are valid for 3 years from the purchase date. Gift Cards are digital gift cards and will be automatically emailed to the customer once purchased. A unique code will be issued to the email address entered at checkout. If a customer partially uses their gift certificate in one transaction, the remaining balance will be automatically updated and available via the same code to use on a future transaction. Any balance remaining after the expiry date of the Gift Card will not be refunded. Gift Cards are not redeemable for cash and cannot be refunded. Partoon does not take responsibility for lost or stolen Gift Cards.
STORE CREDIT
Store credits are applied to the same email address used to place your order. Store credits are valid for 12 months from the date of issue. Any unused amount after the expiry date of the store credit will not be refunded or available to use. Store credits cannot be transferred to another person or email address. Store credits are not redeemable for cash and cannot be refunded. If an item purchased using a store credit is returned or canceled, only the portion of the purchase payment attributable to the store credit will be restored to your email address.